City Today places the trust of our customers at the heart of all our business dealings.

As such, we are very careful with all the personal information we have access to, whether it belongs to our customers, or to their customers.

We define ‘Personal Information’ as information about identifiable individuals, and includes, but isn’t limited to:

  • Name
  • Email Address
  • Postal Address
  • Telephone Number
  • Bank Information

This is primarily gained while we create and manage shipping services for parcels belonging to our customers. Therefore, we have access to this data at your discretion.

We store any Personal Data privately until they are no longer required, or have no use (As detailed in the Data Protection Act, 1998). We make every effort reasonable to secure information submitted by email (including forms), but warn customers and other users that information is submitted at their own risk. The information you provide while using this website is used to provide you with additional information about the products and services we offer, including answering any questions you may have. We will not pass your details on to third parties.

External Links
While this website only looks to include quality, safe and relevant links to external websites and resources, users advised to adopt a cautious policy before clicking on external links on this web site, or within our apps (An External Link is defined as text or images, including ‘banners’, that will launch/lead to another website. An example would be the BBC (, or the United Nations (

As these sites are outside of the control of the owners of this website, their content cannot be verified or guaranteed past the time when the link is created. Users should therefore be aware that they click on any such link at their own risk, and the website, it’s owners or staff cannot be held liable for any damages or implications caused by, or arising from clicking on a link.

If you have any Questions or concerns call us on 0844 375 5636